Terms & Privacy Statement
Terms & Conditions
1. General
These Terms and Conditions (“Agreement”) set forth the general rules and policies governing the rental of camper vans (“Vehicle”) from ÍVF Fjálgt og Fjákut, operating under the brand name Camper Vans (“Company”, “we”, “us”, or “our”). By renting a Vehicle from us, you (“Renter”, “you”, or “your”) accept and agree to be bound by this Agreement.
2. Eligibility
To rent a Vehicle, you must be at least 20 years old, possess a valid driver’s license recognized in the Faroe Islands. We reserve the right to refuse service to anyone, at any time and for any reason at our discretion.
3. Rental Period
The duration of the Vehicle rental, defined as the “Rental Period,” is stipulated in the signed rental agreement. The Renter is obligated to return the Vehicle on the specified date and time as laid out in the agreement. Should the Renter fail to return the Vehicle within the agreed timeframe, without any prior notification or formal request for an extension of the rental agreement, the Company reserves the right to repossess the Vehicle. This repossession may be carried out by the Company directly or facilitated through law enforcement authorities. All costs associated with the repossession will be borne by the Renter.
In instances where the Vehicle is returned one hour or more after the expiry of the Rental Period, the Company is entitled to charge the Renter for an additional full day’s rental at the agreed lease rate. For each subsequent day that the Vehicle remains unreturned, the Company is authorized to continue accruing charges at the daily rate stated in the booking agreement.
4. Rental Charges
Rental charges are determined by factors such as the specific Vehicle type, the length of the Rental Period, and any additional services or equipment requested by the Renter. All charges, excluding the pre-paid booking deposit, are payable at the commencement of the Rental Period.
Please note that the pre-paid booking deposit serves as a partial payment towards the total rental charges. The remaining balance, calculated after deducting the deposit amount, must be settled by the Renter before taking possession of the Vehicle.
5. Booking and Security Deposit
Upon confirming your booking, a non-refundable deposit will be required. This deposit will amount to either €300 or 25% of the total rental charge, depending on which sum is greater. This initial deposit is applied towards the total rental cost. The outstanding balance of the rental charge is due for payment upon collection of the camper van.
In addition to the booking deposit, a security deposit of €500 is charged. This deposit functions as a protective measure to cover potential damages to the Vehicle, traffic fines, parking violations, tunnel fees, and any other costs incurred during the Rental Period. Upon safe and satisfactory return of the Vehicle, in accordance with these Terms and Conditions, the security deposit will be refunded. Any necessary deductions for damages, unpaid fees or fines will be subtracted from this amount prior to refund. Please be aware that the Renter will be held liable for any costs exceeding the security deposit value.
6. Cancellation and Rescheduling Policy
The booking deposit, amounting to either €300 or 25% of the total rental charge (whichever is greater), is non-refundable. In the event of a cancellation, the Renter forfeits this deposit in its entirety. Reservations may be rescheduled without incurring additional fees, provided that this change is requested no less than 48 hours prior to the scheduled pick-up date. Please note, however, that rescheduling is subject to the availability of our vehicles. Given the size of our fleet, we cannot guarantee that we will be able to accommodate rescheduling requests, but we assure you that we will make every effort to do so.
7. Vehicle Use and Responsibilities
The Renter is expected to operate the Vehicle with care and diligence, adhering to all local laws and regulations. Driving the Vehicle is strictly limited to those individuals explicitly named in the rental agreement. Upon the conclusion of the Rental Period, the Renter must return the Vehicle and all accompanying accessories in the same condition as they were at the start of the rental, save for reasonable wear and tear. Should the Vehicle be returned in a state requiring excessive cleaning, a fee of €100 per hour will be levied for necessary cleaning services. The Renter is also obligated to return the Vehicle with a full fuel tank. In instances where the fuel tank is not returned full, the Company reserves the right to charge a service fee of €20 in addition to the cost of refuelling the Vehicle. The Renter is financially responsible for any and all costs incurred during the Rental Period in the form of parking tickets, traffic fines, tunnel fees, or other similar expenses. These costs will be billed to the Renter, along with a handling fee of €20. Smoking inside the Vehicle is expressly prohibited. If evidence of smoking, specifically the smell of cigarette smoke, is detected in the Vehicle upon its return, a fine of €500 will be imposed on the Renter.
8. Maintenance and Repairs
The Company is responsible for all routine maintenance and repairs associated with regular wear and tear of the Vehicle during its use. However, should the Vehicle necessitate repair or replacement due to misuse, negligence, or any breach of this Agreement by the Renter, all related costs will be fully borne by the Renter. In the unfortunate event of mechanical issues resulting from ordinary wear and tear, the Company prioritizes restoring the functionality of the Vehicle promptly. However, if the Vehicle cannot be repaired in a timely manner, we will endeavor to provide a substitute vehicle, subject to availability. In the event a suitable replacement vehicle is not available, the Company will refund the rental fee for the period affected by the breakdown.
9. Insurance
All Vehicles provided by the Company come with basic insurance coverage, which includes damage and liability protection as per the regulations and stipulations of local insurance law. The Renter is subject to a personal liability (self-risk) of €1500 per incident. This self-risk applies to each separate incident; in cases where multiple non-simultaneous incidents occur, each incident will carry its own self-risk charge. The Renter has the option to enhance their coverage by purchasing a self-risk assurance add-on to their rental agreement.
The Company offers two insurance add-on options: a) Premium Insurance which reduces the Renter’s self-risk to zero in the event of an incident or b) Basic Plus+ Insurance which reduces the Renter’s self-risk to €750 in the event of an incident. The Company strongly recommends Renters consider the Premium Insurance for their full protection.
It is important to note that none of the insurance coverages mentioned above cover incidents caused by gross negligence, illegal activities, or damage resulting from the driver being under the influence of alcohol or other intoxicating substances while driving.
In the unfortunate event of a collision or accident, the Renter is required to promptly notify both the appropriate police authorities and the Company. The Renter must remain at the scene until the police have gathered all necessary information for an official report.
10. Liability
The Company’s financial liability is confined to the amount of the rental charges paid by the Renter. The Company disclaims responsibility for any indirect, incidental, special, or consequential damages that may arise out of or in connection with the rental agreement. These damages include, but are not limited to, loss of profits, loss of enjoyment or use, or costs associated with replacement transportation.
11. Termination
If the Renter fails to comply with any of the terms of this Agreement, the Company may terminate the rental agreement with immediate effect and take possession of the Vehicle.
12. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Faroe Islands. Any disputes shall be resolved in the courts of the Faroe Islands.
13. Amendments
We reserve the right to modify or replace these Terms and Conditions at any time. Your continued use of our service after any such changes constitutes your acceptance of the new Terms and Conditions.
By renting a Vehicle from us, you affirm that you have read, understood, and agreed to these Terms and Conditions.
Date Last Updated: 13 May 2023
Privacy Policy
1. General
At Ívf Fjálgt og Fjákut, we respect and protect your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal data when you avail of our services, rent our camper vans, or interact with us in any other way. We process your personal data in compliance with the prevailing Faroese Data Protection Act, modelled after the European General Data Protection Regulation, commonly known as GDPR.
2. Data controller for your personal information
Ívf Fjálgt og Fjákut, as the Data Controller, is accountable for the processing of personal data in our booking, billing, and rental management systems, as well as our marketing and information communications to our customers and contacts. The Data Processor could be ourselves or any company with which we have an agreement to manage the processing on our behalf.
3. Processing of personal information related to booking and rental
In connection with any bookings made by you or others on your behalf, we process the personal data necessary to fulfil the agreement on booking and availing services. This information includes your identity, your contact details, and your payment information. We may also record any additional information you provide relevant to your rental, such as special requirements or preferences. We process this information to fulfil the rental agreement with you and comply with applicable laws and regulations.
4. Processing of personal data for marketing purposes
Under marketing legislation, we may use your email address or phone number to share news and offers within existing customer relationship rules. You can withdraw your consent or object to receiving marketing communications at any time by emailing us at info@campervans.fo.
5. Processing of personal data for development, troubleshooting and security
We process data, including personal data, to troubleshoot and correct errors, improve our services and technology, and analyze usage and user behaviour. We use anonymized and statistical data wherever possible, but we may also process personal data for development, troubleshooting, statistical, and security purposes.
6. Processing of personal information in other cases
If you contact our customer service department or otherwise interact with us, we will process your personal data as far as it is necessary to respond to and log your inquiries. In addition to the processing described in our privacy statement, we may process personal data when applicable law or valid government or court order requires or allows us to do so.
7. Disclosure of personal data and statutory treatment
We will not disclose your personal data to third parties unless you have consented to this or unless applicable law, valid government orders, or courts allow or require us to do so. Our use of data processors to process information on our behalf is not considered disclosure.
8. Your rights
As a data subject, you have various rights under the personal information protection act. You can request access to, rectification of, or erasure of your personal data. You also have the right to demand the restriction of processing, object to processing, and claim the right to data portability. To exercise your rights, please send an email to info@campervans.fo.
9. Data protection officer
Ívf Fjálgt og Fjákut does not have an appointed Data Protection Officer, but our Company Manager performs the data protection tasks. You can contact our Manager at info@campervans.fo.
